Privacy Policy
This Privacy Policy explains how Teowkee handles personal data collected through this website. We follow Malaysia's Personal Data Protection Act 2010 (PDPA).
Last updated: 2026-05-11

1. Data Controller

Teow Kee Beef Noodle (operating entity to be confirmed by counsel) is the data controller. Registered address: George Town Heritage, Penang, Malaysia. For privacy matters contact hello@teowkee.com.

2. Personal Data We Collect

Information you submit through our forms, name, email address, phone number, message content, and any details you include with a careers or franchise inquiry. Information collected automatically, IP address (truncated), device type, pages visited, referring URL, and approximate region (via Vercel Analytics, a first-party cookieless analytics service).

3. Why We Collect It

To respond to your enquiries, process franchise and careers applications, deliver our newsletter when you subscribe, understand how the website is used, and improve our service.

4. Lawful Basis

Your consent (e.g. when you submit a form or subscribe), and our legitimate interest in running the business and securing our website. You can withdraw consent at any time.

5. Who We Share Data With

We share data only with processors that help us operate the site: Vercel (hosting and analytics, Singapore region) and Resend (transactional email). We do not sell personal data. We do not share with advertisers.

6. How Long We Keep Data

Contact enquiries: 24 months from last contact. Careers applications: 12 months unless you ask us to keep them longer. Franchise inquiries: 36 months. Newsletter: until you unsubscribe. Analytics: aggregated and retained per Vercel's defaults.

7. Your Rights under PDPA 2010

You have the right to access your data, correct inaccurate data, withdraw consent, limit processing, and lodge a complaint with the Personal Data Protection Commissioner of Malaysia. To exercise any of these rights, email hello@teowkee.com. We respond within 21 days.

8. Security

We protect data with TLS encryption in transit, restricted access on a need-to-know basis, and reasonable technical and organisational safeguards. No system is perfectly secure; we ask you not to send sensitive data through email or contact forms.

9. International Transfers

Vercel hosting uses the Singapore region (sin1). Resend processes email in the United States. Where data leaves Malaysia we rely on contractual safeguards offered by these processors.

10. Children

This website is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has submitted data, email hello@teowkee.com and we will delete it.

11. Contact

Privacy questions, requests, or complaints: hello@teowkee.com. General contact: hello@teowkee.com.

12. Updates

We may update this policy. Material changes will be announced on this page with a new "Last updated" date. Continued use of the site after a change means you accept the updated policy.