1. Data Controller
Teow Kee Beef Noodle (operating entity to be confirmed by counsel) is the data controller. Registered address: George Town Heritage, Penang, Malaysia. For privacy matters contact hello@teowkee.com.
2. Personal Data We Collect
Information you submit through our forms, name, email address, phone number, message content, and any details you include with a careers or franchise inquiry. Information collected automatically, IP address (truncated), device type, pages visited, referring URL, and approximate region (via Vercel Analytics, a first-party cookieless analytics service).
3. Why We Collect It
To respond to your enquiries, process franchise and careers applications, deliver our newsletter when you subscribe, understand how the website is used, and improve our service.
4. Lawful Basis
Your consent (e.g. when you submit a form or subscribe), and our legitimate interest in running the business and securing our website. You can withdraw consent at any time.
5. Who We Share Data With
We share data only with processors that help us operate the site: Vercel (hosting and analytics, Singapore region) and Resend (transactional email). We do not sell personal data. We do not share with advertisers.
6. How Long We Keep Data
Contact enquiries: 24 months from last contact. Careers applications: 12 months unless you ask us to keep them longer. Franchise inquiries: 36 months. Newsletter: until you unsubscribe. Analytics: aggregated and retained per Vercel's defaults.
7. Your Rights under PDPA 2010
You have the right to access your data, correct inaccurate data, withdraw consent, limit processing, and lodge a complaint with the Personal Data Protection Commissioner of Malaysia. To exercise any of these rights, email hello@teowkee.com. We respond within 21 days.
8. Security
We protect data with TLS encryption in transit, restricted access on a need-to-know basis, and reasonable technical and organisational safeguards. No system is perfectly secure; we ask you not to send sensitive data through email or contact forms.
9. International Transfers
Vercel hosting uses the Singapore region (sin1). Resend processes email in the United States. Where data leaves Malaysia we rely on contractual safeguards offered by these processors.
10. Children
This website is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has submitted data, email hello@teowkee.com and we will delete it.
11. Contact
Privacy questions, requests, or complaints: hello@teowkee.com. General contact: hello@teowkee.com.
12. Updates
We may update this policy. Material changes will be announced on this page with a new "Last updated" date. Continued use of the site after a change means you accept the updated policy.